Hi ben and all little gotwinds.
Like donnie, I am sorry that in the end you got caught out in the middle of this, specially when it was me that first originated this post, but after talking on the phone to donnie, I was disgusted by his raw deal, and after then speaking to future energy and specially the technical team, and asked about warranty on the alternator, I was informed has I have mentioned previously, that there really wasnt any warranty, since they dont make the blades themselves and it was down to us to balance the blades, so to me it seems like they are basically saying that once the bearings go on the alternator dont be ringing them for a replacement because you will be told that it was the blades that werent balanced,(loop hole in warranty) and that they dont stock the bearings anyway, and after 10 minutes of talking to them on the phone I decided that this company with that attitude, wouldnt be getting my money for the alternator.
There has been somme very good comments on this post though, and I was aware that were donnie lives it is very windy, but then on their website they say that the turbine has been tested in 12 gale force winds, so like victor says I am not out here to get future energy, I personally thanks to a friend like donnie havent occured any finacial lost, and I created this post so fellow gotwinds were aware
of what was happening, and dettailing my personnal experience when dealing with the company, everything was going smooth when I wanted to buy the alternator, but then when I asked about the warranty available, it was like throwing a match to a fire, conversation all of the sudden turned quite nasty, were I was told that she was just a sales rep for me to talk to a technical department, and he wasnt very reasurring.
I do believe that freedom of speech is a great commodity in our lives it makes companies and business more aware about what product they are selling to get our money, and what might happen if they dont comme up to standard, and a forum like this is just another medium where fellow members can discuss what its good and whats not, and to be able to say it freely when something just isnt what it says on paper.
The way a company stays in business is by looking after its customers, if you do something and its a good quality the customers will always remember your product, and sometimes you lose money to make more money, 3 weeks ago my apprentice while putting a section of skirting around a box to hide pipework in a clients house that we built he fired a nail too far and hit the pipe, so after 2 days of leaking little drops, there was a little stain comming through the box the client called me back, and when I arrived there I had to reassure the client that it would be sorted, anyway after braking a section of this box, calling my plumber, build the box again, get the decorator in again I was £450 down, for a job that I got £175 in the first place, however that client has a daughter that just bought a house, and has specified that I do all the carpentry and joinery in her house, so the way I see it I had a few options tell the client that I was too busy to sort it out, blame the plumber that put the pipes in, blame the weather, tell Im going through a nasty divorce, my van broke down or do the right thing and go back and fix the mistake that my company did, I choosed the later, and I might have lost a bit financially, but the client is happy and I will recover that little lost in no time,so always look after your customers, its them that put food on the table.
anyway Ben I sincerely apologise once again for getting you involved and having future energy breathing down your back, but they have to realise that if something is not right we will not be quiet about it.